Privacy Policy

Effective date: 21 October 2025

Last updated: 21 October 2025

Issued by

TalkMax Technologies Private Limited (“TalkMax”, “we”, “our”, or “us”)

At TalkMax, your privacy, security, and digital wellbeing come first.

This Privacy Policy explains how we collect, use, and protect your personal information when you use our messaging and calling services — and the ethical standards we uphold in handling your data.

Information We Collect

A. Account Information

When you create or use your TalkMax account, we may collect:

Name

Mobile number

Country code

Profile photo (optional)

Email address (optional, for verification or recovery)

Contacts from your device (optional, used only to display other TalkMax users)

B. Device and Technical Data

We may collect certain information automatically, including:

Device model, OS version, and app version

IP address and region

Diagnostic and crash data

Connection type (Wi-Fi, mobile network)

C. Messages and Media

Your personal messages, calls, and shared media are end-to-end encrypted, even TalkMax cannot read or listen to them.

If a message cannot be delivered immediately, it is stored in encrypted form for up to 30 days, then automatically deleted.

D. Cookies and Analytics

We may use cookies or local storage to maintain preferences and improve app performance.

These do not track personal conversations or contacts.

How We Use Information

We use your data solely to:

Operate and improve TalkMax features

Authenticate and secure your account

Enable chat, voice, and video calls

Identify which of your contacts are using TalkMax

Monitor reliability, prevent abuse, and detect technical issues

Communicate important updates or security alerts

We do not use your personal data for targeted advertising or profiling.

Information Sharing

We do not sell, rent, or trade your personal information.

We may share data only when necessary:

With trusted service providers (e.g., OTP delivery partners) bound by strict confidentiality agreements

With law enforcement or regulators when legally required

During legitimate business transitions (e.g., merger, acquisition) under continued privacy protection

Your Choices and Controls

You can:

View, edit, or delete your personal data in the app

Manage permissions (contacts, camera, microphone, etc.)

Delete your account anytime — your data is erased from active servers, and residual data (in backups) is permanently deleted within 30 days

Data Retention

We retain data only as long as necessary to provide our Services or comply with law.

After deletion, backups are automatically purged to ensure permanent removal.

Data Security

We employ strong encryption, secure servers, and access control systems to safeguard your data.

While no system is fully immune, TalkMax continuously monitors and updates its infrastructure to protect against unauthorized access, misuse, or data leaks.

Account Deletion

You can delete your Talkmax account at any time.

How to delete your account:

Open the Talkmax app.

Go to Settings → Account → Delete Account.

Confirm deletion to permanently remove your profile and all associated data.

Children’s Privacy

TalkMax is not designed for users under 13 (or the minimum legal age in your country).

If we become aware of child data collected without consent, we delete it immediately.

Ethical Considerations

TalkMax is built on ethical principles that guide how we design, develop, and manage our technology.

We believe privacy is a human right, not a feature.

A. Transparency and Honesty

We clearly communicate what data is collected and why, no hidden tracking, no shadow analytics, and no silent sharing with third parties.

B. User Autonomy

You always control your data.

We avoid dark patterns, manipulative prompts, or consent-by-default settings.

Critical features (like chat backup or contact sync) require explicit opt-in.

C. Minimal Data Philosophy

We collect only what’s necessary to provide core communication features, nothing more.

We don’t store conversation content, location data, or behavioral analytics.

D. Security by Design

Our encryption and architecture prioritize privacy from day one, not as an afterthought.

We integrate privacy reviews in every feature update and ensure ethical AI and analytics practices.

E. Human Oversight

No automated system can override ethical boundaries.

Any moderation or data-related decisions are reviewed by authorized human personnel under confidentiality.

F. Responsible Innovation

As we evolve, we commit to evaluating all new technologies (AI, chatbots, integrations) for fairness, data minimization, and user consent before deployment.

Policy Updates

We may update this Privacy Policy periodically to reflect service improvements or legal requirements.

Significant changes will be communicated via in-app notice or email.

You are encouraged to review this policy regularly.

If you have questions, feedback, or privacy concerns, reach out to us:privacy@talkmax.in